Accessibility

The Ministry of Housing and Urban Planning aims, through its website, to provide everything new and distinctive, facilitating easy access. The ministry is committed to ensuring high-quality security features for users within the framework of continuous updates to the website, in line with the rapid digital advancements and accessibility standards. The ministry is dedicated to offering the best services to all users, consistently striving to implement new technologies that enrich the webpage and enhance content accessibility on the website.

User Assistance

The website incorporates various advanced technologies and features that serve to fulfill the needs and aspirations of beneficiaries. It particularly aids individuals with special needs in obtaining information or services with ease, including:

 
Change of Appearance
color
(Allowing for changes in appearance plays a crucial role in reducing eye strain.)
 

Font Enlargement
font

(Font size can be adjusted using the font enlargement feature to facilitate comfortable reading for users. The website's text can be displayed in the size chosen by the user through their browser.)


 
Text Reader
voice

(The Ministry of Housing and Urban Planning website includes a text reader service, an assistive tool for reading the text on the website. This service allows users to listen to the content of the website. This technology is particularly useful for the visually impaired and those who struggle with distinguishing closely related colors. It also assists users who face difficulties in reading texts with varying colored backgrounds or contrasting fonts and sizes online.)
 

Smartphone Browsing

(The ministry has introduced the feature of smartphone browsing to facilitate information access. The website can be easily and swiftly accessed through smartphones, aligning with advanced mobile phone systems.)
Virtual Assistant Virtual Assistant Virtual Assistant Virtual Assistant
Virtual Assistant
Welcome!! My name is Rashid, How can I help you today?
How can I help you today?
Working Hours
Address
Virtual Customer Service Center
The services provided by the Virtual Customer Service Center of the Ministry of Housing and Urban Planning (MOHUP) allow citizens to complete all their housing transactions, without the need to visit MOHUP’s main Customer Service Center at the ministry’s main building in the Diplomatic Area. In case the citizen requires support while benefiting from our services, we are always available to support them virtually and respond to their inquiries through our various channels, so welcome everyone.
You can fill out the contact form available on the National Suggestions and Complaints System, where you can write your query or request in detail, and we will get back to you as soon as possible.
You can contact us at the phone number, and our technical support team will be ready to respond to your inquiries and guide you properly.

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