The services provided by the Virtual Customer Service Center of the Ministry of Housing and Urban Planning (MOHUP) allow citizens to complete all their housing transactions, without the need to visit MOHUP’s main Customer Service Center at the ministry’s main building in the Diplomatic Area. In case the citizen requires support while benefiting from our services, we are always available to support them virtually and respond to their inquiries through our various channels, so welcome everyone.
You can benefit from the housing services around the clock (24/7) through the e-services package provided by the Ministry of Housing & Urban Planning (MOHUP).
The Client Service Center Evaluation aims to improve the quality of services provided by the Ministry of Housing and Urban Planning to ensure the provision of high-level services.
Individuals experiencing hearing impairments or speech challenges can reach out to us on Skype by following (IsharaCC) between 8:00 AM and 3:00 PM, Sunday to Thursday.
This service provides support and assistance to citizens to complete the procedure of updating the income data in the housing service application, by communicating with the Client Service Center staff via Direct Video Call and presenting the necessary inquiries.
Together, we make a difference! We believe that customer involvement in our initiatives has a significant positive impact on improving the quality of our service.
The services provided by the Virtual Customer Service Center of the Ministry of Housing and Urban Planning (MOHUP) allow citizens to complete all their housing transactions, without the need to visit MOHUP’s main Customer Service Center at the ministry’s main building in the Diplomatic Area. In case the citizen requires support while benefiting from our services, we are always available to support them virtually and respond to their inquiries through our various channels, so welcome everyone.
You can fill out the contact form available on the National Suggestions and Complaints System, where you can write your query or request in detail, and we will get back to you as soon as possible.
Virtual Assistant
