The Ministry of Housing and Urban Planning, in the presence of Her Excellency Mrs. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, received the golden shield at the Ministry’s Customer Service Center. The shield was presented by His Excellency Mr. Muhammad Ali Al Qaed, CEO of the Information and e-Government Authority and Chairman of the Government Centers Evaluation Committee. This recognition came after the announcement of the center’s achievement of the Gold Category classification within the government service centers that have obtained the Gold Category classification under the “Evaluation 4” government service centers evaluation program.
Minister Al Rumaihi stated that the ministry has worked on implementing a comprehensive plan to enhance communication channels with citizens, with the Customer Service Center at the forefront. In addition, advanced electronic services have been provided through the ministry's website. She pointed out that the achievement of the Customer Service Center in obtaining the Gold Category classification, along with winning the Government Excellence Award for the Best Website recently, reflects the success of the development plan, it also motivates the team to continue their developmental efforts to include other communication channels.
She pointed out that the Ministry has recently introduced a number of initiatives to develop communication with citizens, including electronic initiatives represented in the service of providing financial consultations remotely, and the service of booking advance appointments, in addition to the initiatives of organizing a housing finance exhibition, of which the Ministry organized two versions earlier in the City Center Bahrain complex. In addition to the mobile branch initiative that was organized in the Northern Governorate recently, as part of a plan that extends to organizing the initiative in all governorates of the Kingdom, noting that these initiatives aim to reach citizens and introduce them to the housing programs that they can benefit from in the shortest possible time.
The Minister of Housing and Urban Planning appreciated the role of the Ministry's Customer Service Center employees for their efforts to develop the center's work system, stressing the importance of continuing to adopt best practices in communicating with citizens and in accordance with the highest quality standards in order to meet their aspirations and raise their level of satisfaction with the services provided.
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