Ms. Donia Faisal Sarhan, Assistant Undersecretary for Resources and Information at the Ministry of Housing and Urban Planning, confirmed that the electronic services provided by the Ministry witnessed wide demand during the first half of the current year 2025, reflecting the excellence and success of digital transformation efforts and the quality of services provided to citizens.
She pointed out that the Ministry's website witnessed interaction from citizens and visitors, as the number of website visitors during the first half of this year reached approximately 117 thousand visits, in order to learn about the services provided and complete housing transactions by using electronic services available through the remote customer service center platform.
Sarhan stated that the number of transactions submitted through the Ministry's website and the services provided through the national portal Bahrain.bh reached approximately 23,000 transactions during the first half of this year.
She pointed out that the number of electronic services provided by the website has reached 32 electronic services currently, while work has been done to launch and improve 6 services through the website during the first half of the year, and the requests varied between requests to benefit from financing services such as Tasheel+, in addition to requests to maintain residential units and apartments and inquire about the status of requests, and other electronic services available through the website.
The Assistant Undersecretary for Resources and Information at the Ministry of Housing and Urban Planning explained that the number of visits to the remote customer service center reached approximately 4,930 visits, while the number of requests to book appointments for remote financing consultations and visits to the customer service center reached 2,036, noting that this turnout reflects the quality and ease of electronic services in addition to the means of support and assistance that allow visitors to complete their transactions easily and conveniently The available interactive channels also contributed to enhancing communication between citizens and the Ministry more effectively.
The Assistant Undersecretary for Resources and Information confirmed that the Ministry of Housing and Urban Planning continues to develop electronic services and work to improve housing transactions and services provided to citizens, and support efforts aimed at implementing electronic transformation plans in line with the objectives of the government program (2023 - 2026) regarding supporting projects to digitize government services and transactions and make them completely electronic.
It is worth noting that the Remote Customer Service Center won the Platinum Category Shield, as part of the Government Service Centers Evaluation Program "Evaluation 5", in addition to the Ministry receiving the Bahrain Digital Content Award 2025 from the Bahrain Association of Technology Companies BTECH, in the category of government and citizen participation The Ministry was also honored for completing the connection of its electronic services to the developed electronic key 2.0 in cooperation with the Information and E-Government Authority to facilitate the identity verification process with a high level of security.
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