As part of government efforts to improve and re-engineer the quality of services, the Ministry of Housing and Urban Planning has developed the electronic service for financing "Tamouh", through its 100% comprehensive automation and electronic linking with financing banks.
Under this improved service, the service completion period was reduced to 10 days, in addition to canceling a number of required documents, including a copy of the applicant's passport and valid family passports, copies of the smart card statement for family members, a copy of the marriage contract, a copy of the divorce document for the second and third categories, an original account statement stamped by the bank that includes the international number IBAN, and a copy of the wife or husband's residence valid for non-Bahrainis This contributes to simplifying procedures and improving customer experience.
In this context, Her Excellency Mrs. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, confirmed that the developed version of the electronic service for the "Ambitious" financing option is based on 100% comprehensive automation of the procedural process from submitting the application until its completion without the need for any paper transactions, which contributes to improving the government work system and raising the efficiency of completion, ensuring that support reaches those who deserve it in the easiest ways and expanding the categories of beneficiaries of housing services.
Her Excellency the Minister of Housing and Urban Planning indicated that updating the "Tamouh" service is part of a more comprehensive plan to develop electronic services, as the coming period will witness the launch of similar developments for a number of other housing services, which will enhance the effectiveness of the government system, contribute to achieving the goals of digital transformation, and achieve the tangible positive impact that the citizen aspires to.
It is worth noting that, as part of the government's ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, 800 of which have undergone development and re-engineering across various government sectors. This is based on proposals and comments received regarding government services through the National Suggestions and Complaints System "Tawasul," investor comments, and confidential shopper reports for evaluating government services, in addition to the launch of guidelines and service level agreements This contributes to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiary experience, and supporting the government's digital transformation process.
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