As part of government efforts to improve and re-engineer the quality of services, the Ministry of Housing and Urban Planning has developed the electronic service for completing ownership procedures into a proactive service provided directly by the Ministry to citizens without the need to submit housing service ownership requests, enabling them to complete ownership procedures digitally with greater speed and efficiency.
Under this service, the time period for completing the service has been reduced from 60 working days to 20 working days. This improved service will enable beneficiaries to complete the housing service ownership procedures immediately after completing all monthly installments, without the need to submit a request to the Ministry, saving time and effort for beneficiaries in addition to automating the procedural path of the service by 100% Starting from the completion of the usufruct procedures and payment of the unit value, all the way to obtaining the ownership document, which contributes to raising the efficiency of government performance.
In this context, Her Excellency Mrs. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, confirmed that the developed service to complete ownership procedures in a proactive manner comes within the framework of the ongoing efforts made by the Ministry to modernize housing services and enhance their efficiency, in line with the government's orientations towards developing government services and raising the quality of performance to meet the aspirations of citizens and beneficiaries, adding that the development of the proactive service for ownership procedures comes in response to citizens' proposals received through various channels With the aim of simplifying procedures, reducing time and effort, and eliminating paper transactions, thus providing a secure and transparent digital environment that keeps pace with best technical practices.
Minister Al Rumaihi pointed out that this development comes in line with the objectives of the government's 2023-2026 program, which aims to provide more flexible and sustainable services, and enhance innovation in government work, which contributes to enhancing the quality of life and providing the best services to citizens.
It is worth noting that, as part of the government's ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, 800 of which have undergone development and re-engineering across various government sectors. This is based on proposals and comments received regarding government services through the National Suggestions and Complaints System "Tawasul," investor comments, and confidential shopper reports for evaluating government services, in addition to the launch of guidelines and service level agreements This contributes to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiary experience, and supporting the government's digital transformation process.
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