As part of the government's ongoing efforts to improve and re-engineer the quality of services, the Ministry of Housing and Urban Planning has developed the internal procedure for inspecting and receiving a residential unit or voucher, by transforming it into a fully automated "internal" digital procedure, with the aim of improving the customer experience, accelerating the completion of transactions, and raising the efficiency and quality of services provided.
Under this developed procedure, operational efficiency has been increased by reducing the transaction completion period from 10 days to just one day. The development process is based on 100% complete automation of the procedural process, by sending an electronic notification to the citizen via the system of the date of inspecting the voucher or receiving the keys to the residential unit, and the beneficiary's attendance at the site with the competent engineer and inspection and acknowledgment of receiving the residential unit or voucher electronically, without the need for paper transactions Which enhances the speed and accuracy of government performance.
In this context, Her Excellency Ms. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, confirmed that this development aims to simplify the user journey by reducing internal procedures, saving time and effort for beneficiaries. She noted that re-engineering this procedure has contributed to a 50% reduction in the required documents and a 25% reduction in the required approvals, serving the aspirations of quality and transparency of housing performance.
It is worth noting that, as part of the government's ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated and published, 800 of which have undergone development and re-engineering in various government sectors, based on proposals and comments received regarding government services through the National System of Proposals and Complaints «Tawasul», investor comments, and confidential shopper reports for evaluating government services, in addition to launching guidelines and service level agreements This contributes to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiary experience, and supporting the government's digital transformation process.
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