The Ministry of Housing and Urban Planning, in the presence of Her Excellency Mrs. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, received the Platinum Category Shield from Mr. Muhammad Ali Al-Qaed, CEO of the Information and e-Government Authority and Chairman of the Government Service Centers Evaluation Committee, on the occasion of the Remote Customer Service Center obtaining the category classification.Platinum within the government service centers evaluation program "Evaluation 5".
On this occasion, Her Excellency Mrs. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, confirmed that the remote customer service center’s obtaining the platinum category classification within the government service center evaluation program "Rating 5" constitutes an incentive to continue working on the achievements achieved to develop government services provided to citizens.Which contributes to raising the quality and efficiency of services and facilitating citizens’ access to them.
Minister Al Rumaihi said that obtaining this important award constitutes an incentive to continue efforts to develop digital services in the Ministry of Housing and Urban Planning to support the government’s directions in accelerating digital transformation in implementation of the objectives of the government program (2023-2026), specifically the axis of government performance and digital transformation.
She explained that the remote customer service center platform is witnessing great demand from citizens because of the integrated housing services it provides, which are provided by the customer service center in the Ministry, which enables citizens to access the service and complete transactions with ease.The platform also provides interactive services that contribute to enhancing interaction and communication between Citizens and the Ministry, and saves citizens time and effort by completing their housing transactions without the need for personal review by the Ministry.
Minister Al Rumaihi praised the efforts of the Ministry’s employees and those in charge of the remote customer service center, stressing the continuation of work to modernize and develop the services provided to citizens, whether through its digital platforms or the customer service center, with the aim of providing housing services to citizens with the best possible quality standards.
The (Remote Customer Service Center) platform provides all the services provided by the center in the Ministry, the most prominent of which are submitting housing applications of various types, inquiring about the status of the application, updating the application data in the database, and other services available electronically.
Virtual Assistant
